Apogee’s Managed I/S service level is designed for small companies of five to 20 users that want a regular schedule for on-site support and a standardized maintenance program for network resources such as servers and network equipment.  Unlike the Technology Partner program, Managed I/S does not provide unlimited user support, but does provide a fixed fee model for basic network maintenance, applying the Hourly I/S model for user and workstation support as well as upgrade projects.  Primary candidates for Managed I/S are:

• Small companies with fewer than 20 computers
• Companies that want regularly scheduled service and maintenance, but prefer to manage user support costs on an hourly basis
• Large companies with an IT staff that want to outsource regular server and network equipment maintenance

Summary of Apogee’s Managed I/S Service:

What’s Included in the Monthly Fee?

• Server Maintenance
  • Regular Review of Event Logs
  • Regular Review of Performance Metrics
  • Regular Review of Storage and Memory Utilization
    
    
• Server Updating
  • Operating System Security and Feature Updates
  • Server Application Security and Feature Updates
  • Network Utility Application Updates (virus, SPAM filter, spyware, etc)
    
    
• Network Documentation
  • Apogee Managed Hardware Inventory
  • Apogee Managed Network Diagram
  • Apogee Managed Network Details Sheet
    
    
• Support
  • Regularly scheduled visits with technicians familiar with your network
  • Access to Client Service staff to assist with project planning, network information and informational requests

What’s Not Included in the Monthly Fee?

• Server Upgrades
  • Changing server hardware
  • Changing or upgrading server operating system
  • Changing or upgrading server applications
    
    
• Projects
  • Network project consulting
  • Network project implementation
    
    
• Support
  • Workstation setup, support, maintenance and upgrades
    
  • Training
• Non-maintenance server troubleshooting and support