The Client Service Manager (CSM) is the primary liaison between Apogee and our client-base. The CSM is responsible for managing client expectations, addressing client concerns and, most importantly, overseeing day-to-day operations at Apogee Strategies. In addition, the CSM works closely with the technician team - scheduling appointments and managing daily tasks.

The ideal candidate should have prior experience managing accounts, managing relationships and be able to conduct themselves in a professional and assuring manner at all times. The CSM is the client's avenue for reporting problems and concerns, so qualified candidates will be prepared to demonstrate willingness and eagerness to work with agitated clients to resolve their problems calmly.

General Responsibilities:
- Guarantee that all clients are receiving first-rate service
- Manage and schedule the IS technician team
- Pro-actively identify project/client issues and assist in the resolution process
- Manage day-to-day operations - projects, meetings, phone calls and product ordering
- Communicate daily with the Apogee account management team

Required Experience:
- Bachelor's degree required
- Experience in the technology related field a plus, but not required
- 1+ years of client facing support
- Must have an intermediate level of knowledge with Microsoft Office applications including Word, Excel, PowerPoint, OneNote
- Must have demonstrably excellent written and oral communication skills

If you would like to apply for this position, please send us your cover letter and resume to jobs@apogeestrategies.com.